Life with cats can be unpredictable, and sometimes you need to adjust your plans. At Pikko, our goal is to make managing your fresh cat food subscription as simple and stress-free as possible. Whether you need to cancel, pause for a holiday, or reschedule a delivery, you can do it all from your customer account.
This guide provides clear, step-by-step instructions on how to manage your Pikko subscription.
How to Cancel Your Subscription: A Step-by-Step Guide
To make any changes to your subscription, you first need to securely access your account.
Step 1: Log In to Your Pikko Account
On the Pikko website, navigate to the customer login page. You will need the email address and password you used when you first signed up. This is a crucial security step to ensure only you can make changes to your deliveries.
Step 2: Navigate to Your Subscription Dashboard
Once logged in, look for a section titled “My Account” or “Manage Subscriptions.” This is your central hub for all order details. Here, you will see your upcoming delivery schedule, order history, and options to modify your subscription.
In your dashboard, you will find options to manage your upcoming order. Look for a button or link that says “Cancel Subscription.” Follow the on-screen prompts to complete the process. Once finished, you should see a confirmation message on the screen verifying that your subscription status is now “Canceled.”
Understanding Pikko’s Order Policies
Timing is key to managing your orders smoothly. Here’s what you need to know about our deadlines and billing process.
Your Cut-Off Window for Changes
To ensure your cat’s meals are prepared and dispatched on time, we have a cut-off window for making changes. You must cancel, pause, or reschedule your order before it is processed for shipment. You can find your next scheduled order processing date in your account dashboard. Please make any changes before this date to avoid being charged for and receiving the next box.
For full details, you can always review our Terms of Use.
How Our Billing Works
We charge your card on file when your order is processed for shipment. This means if you successfully cancel or pause before the processing cut-off, the charge for that order will not occur. If your order status in your account already says “Processing” or “Shipped,” it is too late to prevent the charge for that specific delivery.
Your First Trial Box
Our discounted Trial Box is a great way for your cat to experience the benefits of fresh food. Please note that when you sign up, you are committing to this first delivery. Our policy allows you to “cancel or adjust after your first order” has been processed. Once you’ve received your trial, you have full flexibility to manage all future deliveries.
Alternatives to Cancelling Your Subscription
Before you cancel, consider if a more flexible option might suit your needs better. If your cat is still getting used to their new food, our guide on how to transition your cat to a new diet may help.
Pause or Reschedule Your Delivery
Is your freezer full or are you heading out of town? Instead of cancelling, you can easily pause your subscription or reschedule your next delivery. You can pause or reschedule your delivery anytime from your account.
This flexibility is designed to fit your life. You avoid paying for food you don’t need, and we can welcome you back whenever you’re ready. For more information on how our flexible plans work, visit our Why Pikko page.
Get Help from Our Team
If you’re having trouble managing your account online or have a special request, we’re here to help. As we note in our FAQ, you can always contact our customer support team, and “we’ll take care of it” for you.
What to Expect After You Cancel
Once you’ve submitted your cancellation request, here are the final steps.
Your Cancellation Confirmation Email
After you cancel, we will send a confirmation email to the address on your account. This email is your official record of the cancellation and the date it was processed. Please save this email for your records. If you do not receive it within a few hours, check your spam or junk folder before contacting our support team to verify the cancellation.
Understanding Refunds
Cancelling your Pikko subscription stops all future charges and deliveries. It does not automatically trigger a refund for orders that have already been processed or shipped.
If a refund is issued for a specific reason (for example, for an order you cancelled before it was processed), please allow some time for the funds to appear on your bank or credit card statement. This delay is standard and depends on the processing times of the banks.
If your cat wasn’t a fan of a particular recipe, you can also manage your meal plan to explore our other recipes before deciding to cancel.
Frequently Asked Questions
1. How do I know if it’s too late to cancel my Pikko order?
Check your order status in your Pikko account dashboard. If the status is “Processing” or “Shipped,” you have missed the cut-off window for that delivery. The cut-off for changes is always before your next scheduled processing date.
2. What should I do if I can’t find the cancel button in my Pikko account?
First, ensure you are logged in and are in the “Manage Subscriptions” section of your account. If you still cannot find the option, please check our help section or contact customer support directly for assistance.
3. Will I get a full refund if I cancel my Pikko order?
Cancelling your subscription prevents future charges. It does not provide a refund for orders that have already been processed or shipped. If you cancel before the cut-off time, you will not be charged for the upcoming order.
4. How do I stop a Pikko order that has already shipped?
Once an order has shipped from our Western Australia kitchen, it cannot be cancelled. Because our food is perishable, we generally cannot accept returns. Please review our Terms of Use or contact support if you have an issue with an order you have received.
5. Is it better to pause or cancel my Pikko subscription?
If you enjoy our fresh food but need a temporary break (e.g., you’re on holiday or have a full freezer), pausing is the best option. It keeps your subscription and preferences active so you can easily resume when you’re ready. If you no longer wish to receive Pikko, then cancelling is the correct choice.