Terms & Conditions

1. Introduction

Welcome to Pikko’s store. By accessing or using our website or purchasing our products (“Services”), you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree with these Terms, please do not use our Services.

Business Details:

  • Pikko (ABN 48 680 250 579)
  • Located in Western Australia (WA)
  • Contact Email: meow@pikko.com.au

These Terms outline important information about how we supply our products, how shipping works, and our policy regarding refunds. We comply with the Australian Consumer Law (“ACL”) and other applicable laws.

2. Orders & Payment

  1. Placing an Order
    By placing an order, you acknowledge that all information provided is accurate and complete. You agree to pay the price stated at the time of order, including any applicable taxes or shipping fees.

  2. Payment Methods
    We accept payments via Credit Card (Visa, MasterCard), PayPal, and Shopify Payments. Your payment information is processed securely via our payment gateway.

  3. Order Confirmation
    Once your order is placed, you will receive an order confirmation email. This confirms your purchase but does not guarantee product availability.

3. Shipping & Delivery

  1. Shipping Locations
    We currently only ship to select locations in Western Australia (WA). If you place an order outside these locations, we may not be able to process it.

  2. Handling of Perishable Items
    Our products are perishable. They are shipped with appropriate packaging (e.g., cold packs) to help preserve quality during transit.

  3. Delivery Timelines
    Estimated shipping and delivery times are provided at checkout. Actual delivery times may vary due to factors beyond our control.

  4. Customer Responsibility upon Delivery
    Once delivered, you are responsible for promptly refrigerating or otherwise storing the products as appropriate. We are not liable for any spoilage after delivery due to improper handling or delayed collection.

  5. Delivery Issues
    If you experience issues such as an incorrect address or a missed delivery, please contact us at meow@pikko.com.au. Additional fees may apply for redelivery if the address provided was incorrect.

4. Returns & Refund Policy

  1. Perishable Nature
    Due to the perishable nature of our products, we do not accept returns if you simply change your mind or no longer want them. Any returned items would be unsellable for health and safety reasons.

  2. Australian Consumer Law
    In accordance with the ACL, if our products fail to meet a consumer guarantee (e.g., they are faulty or spoiled on arrival due to our handling), you may be entitled to a remedy such as a refund, replacement, or compensation.

  3. Faulty or Damaged Goods
    If you believe the products are damaged or not of acceptable quality upon arrival, please contact us within 24 hours of delivery. We may request photographic evidence or other proof.

  4. Process for Refund or Replacement

    • Contact us at meow@pikko.com.au with your order details and a description of the issue.
    • If we determine the products are defective, we will offer a refund, credit, or replacement in accordance with ACL requirements.
    • Refunds (if applicable) are issued to the original payment method.

  5. No Unauthorised Returns
    Please do not return products to us without prior approval, as we cannot process them.

5. Limitation of Liability

  1. Extent of Liability
    To the fullest extent permitted by law, we exclude liability for any loss or damage arising from the use of our products (beyond remedies available under the ACL).

  2. Storage & Use
    We are not responsible for losses arising from improper storage, misuse, or feeding beyond recommended guidelines.

6. Intellectual Property

  1. Ownership
    All content on our website (including text, graphics, logos, images) is owned or licensed by Pikko. You must not reproduce or distribute it without our prior written permission.

  2. Trademarks
    Our business name and logos are our trademarks. Use is prohibited without written consent.

7. Governing Law

These Terms shall be governed by the laws of Western Australia. By using our Services, you submit to the exclusive jurisdiction of the courts in that jurisdiction for any disputes arising under or related to these Terms.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. If we do, we will post the revised Terms on our website with the “Last Updated” date shown above. Your continued use of our Services after any changes indicates your acceptance of the updated Terms.

9. Contact Us

For questions or concerns about these Terms, Shipping, or Refunds, please contact us at:

We aim to respond to all enquiries promptly.

Last Updated:  10th of March 2025